clevermanka (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
clevermanka) wrote2006-06-15 09:06 am
clevermanka) wrote2006-06-15 09:06 am
Entry tags:
Brag
I like to think I'm usually pretty modest (I could be wrong about this, but I think I don't often go bragging about myself--do I?). However, I have to say: I am Really Good At My Job.
Yesterday I listened to three different secretaries deal with a student's change of grade issue. I listened as they became increasingly annoyed with his multiple phone calls. Finally I couldn't stand it any longer and said "If he calls back, send him to me. I will make sure he doesn't call again." I meant it as a sort of threat against him, but (as is often the case when one doesn't know both sides of the story) things turned out differently than expected.
He did indeed call back and was sent to me. I am a firm believer in the flies/honey scenario so I answered the phone with my usual friendly-but-business-like "English Department, this is L" greeting. I didn't offer anything, and pretended like I didn't know what was going on with his situation. I let him explain the whole scenario from square one. And you know what? The situation was fucked up. Granted, it originated with his own mistake in letting an incomplete wait until the last minute for graduation, but there were a number of unusual hoops to jump through, several of which made absolutely no sense to me.
But.
I wrote down the names of everyone in his school's office and the registrar's office he'd spoken with (bless the boy for getting names) and called each person, asking for clarification. I worked out with them an acceptable method of shuttling this form around campus without subjecting my person (or another secretary) to the Kansas heat. I spent about fifteen minutes massaging the system to actually Get Shit Done instead of directing him back and forth between phones and offices. And now, lacking only a Dean's stamp (which he will obtain tomorrow thanks to my expert loophole-jumping), his issue is resolved.
It took me slightly less time to write this than it did to solve his problem. I gather he's been calling various people in the English Department for two days.
*brushes hands briskly*
So. Next?
Yesterday I listened to three different secretaries deal with a student's change of grade issue. I listened as they became increasingly annoyed with his multiple phone calls. Finally I couldn't stand it any longer and said "If he calls back, send him to me. I will make sure he doesn't call again." I meant it as a sort of threat against him, but (as is often the case when one doesn't know both sides of the story) things turned out differently than expected.
He did indeed call back and was sent to me. I am a firm believer in the flies/honey scenario so I answered the phone with my usual friendly-but-business-like "English Department, this is L" greeting. I didn't offer anything, and pretended like I didn't know what was going on with his situation. I let him explain the whole scenario from square one. And you know what? The situation was fucked up. Granted, it originated with his own mistake in letting an incomplete wait until the last minute for graduation, but there were a number of unusual hoops to jump through, several of which made absolutely no sense to me.
But.
I wrote down the names of everyone in his school's office and the registrar's office he'd spoken with (bless the boy for getting names) and called each person, asking for clarification. I worked out with them an acceptable method of shuttling this form around campus without subjecting my person (or another secretary) to the Kansas heat. I spent about fifteen minutes massaging the system to actually Get Shit Done instead of directing him back and forth between phones and offices. And now, lacking only a Dean's stamp (which he will obtain tomorrow thanks to my expert loophole-jumping), his issue is resolved.
It took me slightly less time to write this than it did to solve his problem. I gather he's been calling various people in the English Department for two days.
*brushes hands briskly*
So. Next?
Ahem.
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Can't ask Celeste anymore!?! Ask Lydia!
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Gotta love that feeling.
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Work ethic, FTW!
D.
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don'tpretend not to know what the hell is going on until the point that I'm pissed off and then nothing ever gets resolved.no subject
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Funny, had a similar experience today.
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